Store Policies

You may return new, unopened items sold and fulfilled by OrangeOnions within 30 days of delivery for a full refund. All return requests MUST be obtained via e-mail to sales@orangeonions.com. OrangeOnions does not accept return requests over the phone. Merchandise must be returned in unopened, unused, sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 5 days of your receipt of shipment. A 15% restocking fee applies to all products purchased through eBay and Amazon. Shipping costs are non-refundable. If the merchandise return is a result of an OrangeOnions error, the return shipping costs will be paid in full by OrangeOnions.

Gift Returns

You may return new, unopened items received as a gift that were sold and fulfilled by OrangeOnions within 30 days of delivery from OrangeOnions for a full refund. Proof of purchase is required with an order number and/or contact information of the original purchaser. All return requests MUST be obtained via e-mail to sales@orangeonions.com. OrangeOnions does not accept return requests over the phone. Merchandise must be returned in unopened, unused, sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 5 days of your receipt of shipment. A 15% restocking fee applies to all products purchased through eBay and Amazon. Shipping costs are non-refundable. If the merchandise return is a result of an Orangeonions error, the return shipping costs will be paid in full by OrangeOnions.

Products under Warranty

Products that are under warranty must be returned to the manufacturer’s warranty center. If there are any problems OrangeOnions will be happy to help filing the warranty.

Damaged Shipments

OrangeOnions makes every effort to safely secure and ship all packages, but sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to OrangeOnions via email at sales@orangeonions.comsales@orangeonions.com within 24 hours of receipt. The shipping company will provide OrangeOnions with a visual inspection of the merchandise and box. If the damage is the result of a shipping error, replacements of the damaged merchandise will be reshipped or you will be issued credit for the amount of the damaged merchandise.

Canceling Your Order

If you decide you would like to cancel your order from OrangeOnions, please call 1-877-457-5238 or email sales@orangeonions.com immediately after purchase. Orders can be cancelled and refunded prior to packing and shipping. However, order cancellations received after shipment has occurred cannot be cancelled or refunded. Remember that Orangeonions enforces lightning fast shipping standards, so please call or email immediately after purchase to ensure cancellation.

Back Orders

OrangeOnions regularly stocks every item carried. Although every attempt is made to maintain inventory of each product, occasionally OrangeOnions may run out of certain products. In this event, an estimated time will be given to you of the availability and delivery of the product. At this time you can cancel your order for the product or you can proceed under the new delivery timeline. If you choose to continue with your order, you can opt to postpone shipment of your entire order until the product is available, or receive a partial shipment of the in-stock item(s) first and the out-of-stock item(s) when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.

We happily take Visa, MasterCard, and Paypal. This is a secure transaction and your information is secure, not shared with anyone else.

Some of the Fastest Shipping on the Planet at Only $6.99!

All OrangeOnions orders are shipped via FedEx Ground Service unless otherwise selected. Average delivery times are 2-5 business days. Cost of shipping is a flat rate of $6.99. OrangeOnions offers free shipping for orders over $89 upon checkout. For other free shipping offers throughout the year, sign up for the OrangeOnions Newsletter, become a fan of OrangeOnions on FaceBook or follow OrangeOnions on Twitter. Upon shipment of your order, you will be emailed a shipment confirmation from OrangeOnions with a FedEx tracking number for easy order tracking.

Shipping to PO Boxes

OrangeOnions will ship products weighing 1 lb. and less to PO Boxes within the 48 contiguous United States. Products that weigh more than 1 lb. cannot be shipped to a PO Box. For all PO Box orders that weigh more than 1 lb, delivery will be delayed until a physical address is given.

Alaska, Hawaii & International Shipping

OrangeOnions does not currently ship items to areas outside the 48 contiguous United States.

Priority Mail Shipping Option

Orders that are shipped via USPS Priority Mail are delivered within 3-6 business days of when the order was placed. Upon shipment of your order, you will be emailed an OrangeOnions shipment confirmation and a delivery confirmation number to confirm that your order has shipped.

FedEx Shipping Options

FedEx Ground, 3 Day, 2nd Day Air and Next Day Air are available as shipping options within the 48 contiguous United States. For Ground, 3 Day, 2nd Day Air and Next Day Air you will be charged based on the weight of your order as calculated using the shipping rate table. Shipping options may vary based on the product(s) ordered. This shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation from OrangeOnions with a FedEx tracking number for easy order tracking. For damaged shipments, please refer to our Return Policy.

OrangeOnions Shipping Chart